good service??

i was quite turned off by the level of service provided by nokia after my trip down to nokia care centre @ wheelock place today.. not cos' of the person who served mi today, BUT by the helpline person..

i faced a rather frustrated problem with my phone recently.. (thurs onwards, to be exact..) cant receive any sms, but able to send out sms and make/receive calls.. i called my service provider, they sae its not their problem.. its the phone problem.. okies, i accept tt.. but its only a 4 months old phone!! AND its nokia! AND i dint even drop the phone once!! hard to believe tt its spoilt.. but, yeah.. tt's the reality.. so i called the nokia service helpline.. they asked mi to try take out the sim card and put it in another phone, and try to see if its work.. and i asked, 'wat if i do tt, and i can receive sms?Is it sth to do with message setting' then they replied mi that in tt case, i have to go down to their care centre, period.. okies, fair enuff~

so i did jus tt, take out the sim, and put it in my mom's phone.. and tada! i cld receive sms!!! SO.. the prob is wif my 4mth old 7270! okies.. so i went down SPECIALLY to nokia care today.. hopin to get my phone repaired.. walked into the centre, served by a guy called JO.. he played with my phone.. sendin sms to my own phone.. and after a while, told mi that its a SW problem! and sae needa reinstall the SW, and i wil lose my data.. ALL my data, to be exact.. except for my contacts.. tt's got mi so pissed.. its not him who got mi so pissed, but rather the oneS who attended to mi over the helpline yesterdae!! y dint they sae its a SW prob?? and sae tt by reintallin it, all data will be lost?? i clearly see that i trip down today was a waste! wat was being said by JO cld be clearly done by those pple over the phone! i DID tell them tt i cant receive any sms, even if i send it to my own phone.. AND that wats JO did on my phone today.. y cant the pple jus tell mi?? obviously, they lack the technical knowledge to serve customer.. and wat the helpline does, is jus get pple down to their care centre! and i dun really see the need for the helpline to exist in this case then, cos the locations of the care centres are all there in the warranty card and also on the internet webpage.. might as well scrape the whole line as it does NOT even help!

i dint have my phone repaired cos there's some photos and sms tt i dun wish to lose.. so im now lookin for a data cable to transfer the data over.. but tt's not the main point.. the point being the level of service tt those pple provides really sux!! i guess training is a way to increase their standards.. dun plant any tom dick and harry over at the end of the line, without any technical knowledge to serve pple.. it will only turn pple off.. and not to mention, dun let customers wait.. they took 2 mins plus, puttin mi on some music while tryin to see wat solution they can provide, and onli to inform mi tt i needa go down to the centre.. not veri helpful!!

i guess the level of service stds provided in Singapore is really questionable.. and i do agree wif PM Lee tt we still have a long way to go b4 reachin world class svs stds..